"To do Social Media right is harder and takes more time than people realise" - Gary Vaynerchuk
Every Thursday (usually bright and early), your Social Media Manager sends you a document outlining what we will post the following week: on what day, at what time, and with what attachments. If there is anything you'd like tweaking, no problem, we'll do it straight away.
In the middle of the month, you'll get a report showing what we've achieved over the past four weeks, with data on channel growth, demographic and geographical information on your followers, comments on what we'll do to improve the following month, and much more.
We communicate via phone, email, coffee, or Slack as regularly as you like.